Terms and Conditions and  Privacy Policy for www.bluedoorbakery.co.uk and associated sites

TERMS AND CONDITIONS

We reserve the right to alter our these conditions at any time.

Classes, Workshops and Parties

Please choose the date you book a class carefully as we aren’t able to offer refunds if you cancel. If you wish to change the date of your class and give us 2 WEEKS NOTICE, if we can re-sell the class place, you can change your booking to a gift voucher or another class date. There will be a £25 administration charge for this.

If you give us less than 2 weeks notice to not attend a class, for any reason, unfortunately as we will have turned other people away from the class, we cannot transfer your booking or provide a refund. We strongly suggest you consider taking a policy to cover emergency cancellations, you can buy these from http://www.cancelsure-insurance.co.uk/.

In the very unlikely event that we have to cancel a class, workshop or party, we will refund you in full. We we not be liable for reimbursing any expenses or costs resulting from us cancelling a workshop or class, for example (but not limited to)travel arrangements. By booking your class or workshop with us you accept that our liability is fully limited to the cost of the class.

You attend our workshops completely at your own risk, we will not be liable for any injuries or accidents that occur during your workshop.

During our workshops, we do take photographs, if you’d prefer not to have your photo taken or used in any material, please let us know.

If you would like to use photographs of the cakes you have made in the workshop on Facebook, Flickr, Twitter etc. you are welcome to do so, but please ALWAYS credit them with a note saying that they were made with at a Blue Door Bakery class with a link to our webpage.

We reserve the right to alter course and workshop content at any time.

Intellectual Property

All content on Blue Door Bakery’s website, Facebook page, Twitter and Flickr account is the intellectual property of Blue Door Bakery. By attending a course with Blue Door Bakery you agree not to copy or imitate this content for your own commercial purposes following the course. This includes Blue Door Bakery cake designs and course content.

If you run cupcake classes yourself or plan on starting to host cupcake classes or workshops, you MAY NOT use the cupcakes you have made during your class to promote your own classes or your business.

You may not use designs, lesson plans, class format, photographs, teaching techniques, pre class information, notes, wording or any other elements of the Blue Door Bakery class/workshop you attend for your own classes or the promotion of your own classes.

When booking a class, workshop or party please tell us if you have any allergies or dietary requirements.The workshops are held in a domestic kitchen, if you have a severe allergy, before booking please consider whether this is an appropriate environment for you to enjoy the class in.

Delivery

We are happy to delivery cakes, we will charge for this. When you get in touch to let us know where you are we will give you a price for delivery if you ask for this service.

Please make sure that you provide us with the correct address and postcode of your venue. This is for your cakes to be delivered safely. If you request that we leave cakes somewhere or with someone on your behalf, this is entirely your responsibility. We will not be liable if they do not arrive with you safely after we have handed them over and/or set the up. Please tell us in advance if you’d like us to get a receipt from the person receiving the cakes.

We will agree a date and normally, a time, for delivery, and we will always endeavour to stick to this subject to disaster or a flat tyre. For weekend and wedding deliveries this will always be before 12 noon. We will ALWAYS arrange delivery (and set up) in good time to allow for any such disasters and we also always have a back up plan for delivery.

We can’t be held responsible for any damage to the cakes or the stand after we have delivered them to you or your venue.

Stand Hire

We hire stands for £30 (plus a deposit which will be returned to you when we receive the undamaged stand back within 1 week of the date we delivered). You are responsible for returning the stand to us with the 1 week period, you can do this by posting it to us (we suggest you use an insured postage method) or dropping it off to us. We can collect it for a small charge, depending on where your venue is. If the stand is received back with any pieces missing or in an unfit condition, we will retain the whole despoit.

Booking and Payment for Orders

To secure your booking with us we will always ask for a deposit of 30% of your total order value. Your date is not secure until we have received those cleared funds. The balance of the cost of your order is due, cleared, 4 weeks prior to your event.

If you ask us to invoice you and book in your order, we take this as confirmation that you want to go ahead, if you decide to cancel your booking a 30% deposit/cancellation fee will remain due.

We will produce your cakes/display exactly as detailed on your booking form (that we send with your final invoice). Please check this very carefully when we send it to you as if there is something you want that isn’t on this form, it won’t be included, so please add it and send the form back to us. By paying your invoice, you are confirming that what is detailed on that form is exactly what you want us to provide.

You can pay by Paypal, credit or debit card (via Paypal link) or by cheque made payable to Blue Door Bakery Limited.

Descriptions

We have done our best to ensure our descriptions and content on the website is accurate but we cannot be held responsible for any slight errors.

Pricing

We reserve the right to alter our pricing at any time.

The Website

All text, images and content of this website is copyright and it may not be used or reproduced elsewhere without our permission.

We cannot be held responsible for the comments of external users posted to our linked sites, including (but not limited to) our Twitter profile, our Facebook pages, or our Flickr profile. If you do see anything offensive, please let us know and we will do our best to remove it if we consider that appropriate.

PRIVACY

At Blue Door Baker we are dedicated to safeguarding and preserving your privacy when visiting our site or communicating electronically with us. Our Privacy Policy has been provided and approved by website privacy policy provider LegalCentre.co.uk. This Privacy Policy, together with our terms of use, provides an explanation as to what happens to any personal data that you provide to us, or that we collect from you.

We do update this Policy from time to time so please do review this Policy regularly.

Information We Collect

In operating our website we may collect and process the following data about you:

• Details of your visits to our website and the resources that you access, including, but not limited to, traffic data, location data, weblogs and other communication data.
• Information that you provide by filling in forms on our website, such as when you registered for information.
• Information provided to us when you communicate with us for any reason.

Use of Cookies

On occasion, we may gather information about your computer for our services and to provide statistical information regarding the use of our website to our advertisers.

Such information will not identify you personally it is statistical data about our visitors and their use of our site. This statistical data does not identify any personal details whatsoever.

Similarly to the above, we may gather information about your general internet use by using a cookie file.  Where used, these cookies are downloaded to your computer automatically. This cookie file is stored on the hard drive of your computer as cookies contain information that is transferred to your computer’s hard drive. They help us to improve our website and the service that we provide to you.

All computers have the ability to decline cookies.  This can be done by activating the setting on your browser which enables you to decline the cookies. Please note that should you choose to decline cookies, you may be unable to access particular parts of our website.

Our advertisers may also use cookies, over which we have no control.  Such cookies (if used) would be downloaded once you click on advertisements on our website.

Use of Your Information

The information that we collect and store relating to you is primarily used to enable us to provide our services to you.  In addition, we may use the information for the following purposes:

• To provide you with information requested from us, relating to our products or services.  To provide information on other products which we feel may be of interest to you, where you have consented to receive such information.
• To meet our contractual commitments to you.
• To notify you about any changes to our website, such as improvements or service/product changes, that may affect our service.

If you are an existing customer, we may contact you with information about goods and services similar to those which were the subject of a previous sale to you.

Further, we may use your data, so that you can be provided with information about unrelated goods and services which we consider may be of interest to you.  We may contact you about these goods and services by any of the methods that you consented at the time your information was collected.

If you are a new customer, we will contact you only when you have provided consent and only by those means you provided consent for.

If you do not want us to use your data you will have the opportunity to withhold your consent to this when you provide your details to us on the form on which we collect your data.

Storing Your Data

The transmission of information via the internet is not completely secure and therefore we cannot guarantee the security of data sent to us electronically and transmission of such data is therefore entirely at your own risk.

Third Party Links

You mind find links to third party websites on our website. These websites should have their own privacy policies which you should check. We do not accept any responsibility or liability for their policies whatsoever as we have no control over them.

Access To Information

The Data Protection Act 1998 gives you the right to access the information that we hold about you. Please note that any demand for access may be subject to payment of a fee of £10 which covers our costs in providing you with the information requested.  Should you wish to receive details that we hold about you please contact us using the contact details below.

Contacting Us

We welcome any queries, comments or requests you may have regarding this Privacy Policy.  Please do not hesitate to contact us at hello@bluedoorbakery.co.uk.